If, for any reason, you do not like the experience you have bought from us, you can exchange it.
Exchanges can be made as long as the gift voucher is valid and you have not yet made an appointment or the appointment is planned in more than 48 hours.
You can exchange an experience through the reservation page. You can then change the voucher to another package or choose other options. You will only pay the difference between the old voucher and the new one. If you exchange it for a cheaper option, the difference will not be refunded.
If you don't want to fly at all, you may give your gift voucher to someone else. They are not personal. Once spent, we do not take back gift certificates, so it is not possible to get your money back.
Right of withdrawal
The right of withdrawal as mentioned in article 6:230o of the Dutch Civil Code does not apply to the experiences of FlyOuts.com. Services related to accommodation, transport, catering or leisure activities to be carried out on a certain date or during a certain period, such as trips, events, tickets, etc. are excluded from the right of withdrawal. The exception as meant in article 6:230p sub e of the Dutch Civil Code applies to the services of FlyOuts.com.